Privacy Policy

1. Information We Collect

We may collect information you provide when you place an order, create an account, contact us, subscribe to updates, or use our website.

• Name and contact details
• Billing and shipping information
• Order and purchase details
• Payment and transaction information
• Customer service communications
• Basic device, browser, and website usage information

2. How We Use Your Information

We use collected information only for legitimate business and service purposes, including:

• Processing and fulfilling orders
• Arranging shipping and delivery
• Processing payments and transactions
• Providing customer support
• Managing returns, refunds, and order issues
• Improving our website, products, and shopping experience
• Sending promotional messages where you have chosen to receive them

3. Payment Information

Payments may be processed through third-party payment providers. Payment providers may collect and process payment information according to their own privacy and security policies.

BlackGoose Bowl Pet Shop does not need to store your full payment card details when those details are handled directly by the applicable payment provider.

4. Cookies & Website Technologies

Our website may use cookies and similar technologies to keep the store functioning, remember preferences, understand website usage, and improve your shopping experience.

You can manage or disable cookies through your browser settings. Some website features may not function correctly when certain cookies are disabled.

5. Sharing Personal Information

We may share relevant information with trusted service providers when necessary to operate our online store and provide services to you.

• Payment processors
• Shipping and delivery providers
• Website and hosting service providers
• Analytics or technology providers
• Customer support and communication services

We do not disclose personal information except where reasonably necessary to provide our services, protect our store, comply with legal obligations, or as otherwise permitted by applicable law.

6. Data Security

We take reasonable administrative and technical measures to help protect personal information from unauthorized access, misuse, loss, or disclosure.

No online transmission or storage system can be guaranteed to be completely secure. Customers should also take appropriate steps to protect their account and device information.

7. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, maintain transaction records, resolve disputes, meet operational requirements, or comply with applicable legal obligations.

8. Your Privacy Rights

Depending on applicable privacy laws, you may have rights to access, correct, update, restrict, or request deletion of certain personal information.

You may also have the right to withdraw consent for certain communications. Requests can be submitted through our Contact page.

9. Third-Party Services

Our website may contain links to or use services provided by third parties. Their privacy practices are governed by their own policies, and we recommend reviewing those policies before providing information directly to them.

10. Children's Privacy

Our website is intended for general consumers and is not directed toward children. We do not knowingly request personal information from children where prohibited by applicable law.

11. Policy Updates

We may update this Privacy Policy when our website, services, data practices, or legal requirements change. The updated version will be published on this page.