Shipping Policy

We offer delivery to selected domestic and international destinations where shipping service is available at checkout. Available shipping methods and rates may vary depending on your delivery address.

If your destination is not available during checkout, please contact us before placing an order so we can review the available options.

The following rates are general shipping ranges for reference. The final shipping cost shown at checkout takes priority and may vary based on destination, package weight, dimensions, service level, and carrier availability.

Shipping rates are estimates and may change based on the actual destination, package weight, dimensions, carrier service, and applicable delivery conditions.

Orders are normally prepared for shipment within 1–3 business days after payment has been successfully confirmed.

Processing times may be longer during weekends, public holidays, promotional periods, or periods of unusually high order volume.

Delivery estimates begin after the order has been processed and handed to the shipping carrier. The delivery times shown above are estimates rather than guaranteed delivery dates.

Actual delivery may be affected by the destination, carrier operations, customs processing, weather, public holidays, or other circumstances outside our reasonable control.

When tracking is available, a tracking number or tracking link will be provided after your order has been shipped.

Tracking information may take some time to appear after the carrier receives and scans the package. Please allow additional time before contacting us about a tracking update.

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer. Customs processing may also extend the estimated delivery time.

Please check your shipping address carefully before completing your order. If you need to correct an address, contact us as soon as possible.

Address changes cannot be guaranteed after an order has been processed or shipped. Additional shipping costs caused by an incorrect or incomplete address may apply where permitted.

Delivery delays can occur because of carrier disruptions, customs inspections, severe weather, peak seasons, public holidays, or other events outside our control.

If your package is significantly delayed, please contact us with your order number and tracking information so we can assist with the available next steps.

If your order arrives damaged, please keep the product and packaging and contact us as soon as possible with your order details and clear photos of the damage.

If tracking indicates that a package has been lost or delivery has not been completed, please contact us so we can review the shipment and work with the applicable carrier where appropriate.

BlackGoose Bowl Pet Shop is not responsible for delivery issues caused by an incorrect, incomplete, or outdated address supplied during checkout, subject to applicable consumer law.

If a package is returned to us because of incorrect delivery information, additional shipping charges may apply before a replacement shipment can be arranged.

Shipping charges and refund eligibility are handled according to our Refund Policy.

If an item arrives damaged, defective, incorrect, or missing, please contact us before returning the product so we can provide the appropriate instructions.