Refund Policy – BlackGoose Bowl Pet Shop

Returns & Refunds

We want every BlackGoose Bowl Pet Shop order to arrive safely and meet your expectations. This policy explains when a return or refund may be requested and how to start the process.

Important: Your statutory consumer rights remain unaffected. Where applicable law provides stronger return, refund, repair, replacement, or warranty rights, those rights will apply.

When Can I Request a Refund?

A refund or other appropriate resolution may be available when:

You received a damaged or defective bowl.
You received the wrong product, size, color, or quantity.
Your order is missing an item.
The product does not materially match its description.
You are otherwise entitled to a refund under applicable consumer law.

Change of Mind Returns

For unused products, return eligibility depends on the applicable return period, product condition, and consumer laws that apply to your purchase.

Products should be returned unused, clean, undamaged, and in their original packaging where reasonably possible.

Damaged or Defective Products

If your bowl arrives damaged or has a manufacturing defect, please contact us as soon as reasonably possible after delivery.

Please provide your order number and clear photos of the product and packaging. We may request additional information to assess the issue.

Wrong or Missing Items

If you receive an incorrect product, incorrect quantity, or an item is missing from your order, contact us before returning anything.

After reviewing the order, we may arrange a replacement, missing-item shipment, return, or refund as appropriate.

Items That May Not Qualify

A return or refund may be refused where permitted by law if:

The product has been used, damaged, or altered after delivery.
The product is returned without reasonable proof of purchase.
Damage resulted from improper use, cleaning, storage, or handling.
The product is returned incomplete or missing original components.
The request falls outside the applicable return period and no legal right applies.

These exclusions do not limit any mandatory consumer rights that cannot legally be excluded.

Return Condition

For eligible change-of-mind returns, products should be unused and in a condition suitable for resale, with original packaging and accessories where applicable.

Please package returned items securely to help prevent damage during transit.

Simple Process

How to Request a Refund

Follow these steps so we can review your request quickly and accurately.

Contact Us

Visit our Contact page and provide your order number, name, and reason for the return or refund.

Provide Details

For damaged, defective, or incorrect items, include clear photos and a short description of the issue.

Wait for Review

We will review your request and confirm whether a return, replacement, refund, or another solution applies.

Return the Item

If a return is required, follow the return instructions provided by our support team and package the item securely.

Refund Processing

Once the return is received and approved, the applicable refund will be processed through the original payment method where possible.

Refund Method and Timing

Approved refunds are normally issued to the original payment method used for the order, unless another method is required or agreed upon.

The time for funds to appear in your account may depend on your payment provider, bank, or card issuer. We cannot control processing times after a refund has been submitted.

Return Shipping Costs

Return shipping responsibility depends on the reason for the return and applicable law. Where the product is defective, damaged on arrival, or incorrectly supplied, we will provide an appropriate solution in accordance with applicable requirements.

For eligible change-of-mind returns, return shipping costs may be the customer's responsibility where permitted and disclosed by applicable law.

Exchanges and Replacements

Where appropriate, we may offer a replacement or exchange instead of a refund, particularly when an item arrives damaged, defective, or different from the product ordered.

Replacement availability depends on current stock and the circumstances of the order.

Need Help?

Start Your Return or Refund Request

Have an issue with your order? Contact BlackGoose Bowl Pet Shop with your order details and our team will guide you through the appropriate next step.